Terms & Conditions

Welcome to Relriss Cake- your premier online cake store in Dubai. By accessing our website and placing an order, you agree to be bound by the following terms and conditions. These terms ensure a seamless experience for all our customers across the city.

1. Acceptance of Order

  • Contract Formation: Our acceptance of your order occurs only when the product(s) are dispatched.
  • Right to Refuse: As a curated online cake store in Dubai, we reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing, or issues identified by our fraud detection department.

2. Delivery Services

  • Scheduling: We offer same-day and next-day delivery options across Dubai.
  • Timing: While we make every reasonable effort to deliver at your specified time, Relriss Cake cannot guarantee exact delivery minutes due to traffic or external factors.
  • Anonymity: If you request an anonymous delivery, we will respect your privacy. However, for security purposes, sender details will be disclosed if the recipient contacts our online cake store in Dubai to confirm information after 3 hours of successful delivery.

3. Cancellations and Refunds

  • Cancellation Window: To cancel an order, please contact our support team at least 24 hours before the scheduled delivery time.
  • Dispatch Policy: Shipping fees are strictly non-refundable once an order has been dispatched from our online cake store in Dubai.
  • Perishable Items: Because cakes are fresh, perishable products, returns are not accepted once delivered. If an item is incorrect or damaged, you must contact us within 24 hours of receipt to be eligible for a resolution.

4. Limitation of Liability

  • Relriss Cake acts as a curated retailer. We shall not be liable for any indirect, special, or consequential damages arising from the use of our services or the consumption of products sourced from our partner bakeries.
  • Our total liability is limited to the maximum extent permitted by the laws of the UAE.

5. Indemnification

You agree to indemnify and hold harmless Relriss Cake and its employees from any claims, demands, or damages arising out of your breach of these terms, your violation of any law, or your infringement on the rights of a third party.

6. Modifications to Terms

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of our online cake store in Dubai following any changes constitutes your acceptance of the revised terms.

If you have any questions regarding these terms, please contact our support team.